Michel Spina
Business Excellence Manager (Europe)
AGC Glass Europe

AGC Glass Europe (AGEU) conducts workshops for top managers, middle managers, and shop floor employees, with an eye to improving the quality management awareness of these three job categories at 30 Group companies. This is in response to proposals made by the president of AGEU. For top managers, we recommend they use the methods provided by the European Foundation for Quality Management and make continuous improvements to corporate governance through external evaluations. For middle managers, we urge them to manage quality based on management systems such as ISO 9001 compliant systems and in consideration of SEQCDDM.*1 Moreover, in order to help shop floor employees become more quality conscious, we are fostering the AGC Group improvement activities.

*1 SEQCDDM: Safety, Environment, Quality, Cost, Delivery, Development and Management

Yukihiro Oshita
QMS Group Leader
CSR Office
AGC Electronics Company

Our role is to support the core business operations (improvement of productivity, cost reduction, development of new products, etc.) of the AGC Electronics Company from the aspects of safety, the environment and quality, which provide the basis for operations. We must ensure that the functions and systems necessary for safety and quality are part of the accelerated launch of new business and products by the AGC Electronics Company. For the opening of a plant to manufacture new products in Taiwan in fiscal 2010, we cooperated with local staff from an early stage to establish an appropriate quality management system and respond to audits carried out by customers to whom the plant would deliver its products. We will continue to visit the production bases of the In-house Company to conduct activities to help them in a real sense, while maintaining a solid grasp of the necessary work knowledge and also learning more about the business know-how involved, namely how to work from the standpoints of the bases.

Kazuya Oharu
General Manager of CSR office
AGC Chemicals Company

The AGC Chemicals Company is committed to contributing to the creation of a safe, secure, comfortable, and environmentally friendly world with chemical technology, under its vision "Chemistry for a Blue Planet." To this end, we have set quality policies "provide products appreciated and counted on by our customers", "value customer feedback as precious information for continuous improvement", and "make sure to implement 'Plan-Do-Check-Act' improvement cycle" for quality improvement. Based on these policies, in order to continuously improve our systems, we conduct a range of management reviews and internal audits throughout the In-house Company across national borders, and the president of the In-house Company visits customers. The president also issues a message on quality to all employees of the In-house Company on March 12 every year, which is internally designated as a "day for quality." At the same time in Japan, we have been fostering employees' awareness and sharing ideas related to quality through questionnaires and free discussions.