Fundamental Approach

The corporate behavior of the AGC Group is based on its relations not only with customers but also all stakeholders, including shareholders, investors, business partners, governments, NPOs/NGOs, local communities, and employees and their families. Accordingly, the AGC Group Charter of Corporate Behavior states that the Group will seek to communicate with all its stakeholders, including customers, local communities, shareholders, and employees. The Group listens to their opinions and discloses corporate information promptly and fairly.

Management Structure

The AGC Group has established a support department for each stakeholder group and cooperates with relevant departments to proactively disclose corporate information in a prompt and proper manner. The Group also creates opportunities to act on the opinions of its stakeholders for business management, promoting two-way communication between stakeholders and the AGC Group.

The AGC Group Communication with Stakeholders

Shareholders and Investors

• Regular stockholders' meetings
• Financial settlement briefings
• Information sessions for investors
• Facility tours
• Publishing AGC Financial Review, etc.

Local Communities

• Plant tours, on-site classes
• Employee participation in local events
• Social contribution activities, etc.

NPOs/NGOs

• Periodic opinion exchanges
• Cooperation on individual projects, etc.

Business Partners

• Satisfaction surveys
• Social gatherings
• Dialogue through the AGC Suppliers’ Association, etc.

Customers

• Information dissemination with press releases
• Publication of advertorials in online media

Employees and Their Families

• The Group's in-house magazine, We are AGC!
• Information over the intranet
• Opportunities to exchange views directly with the CEO
• Employee engagement surveys
• Helplines
• Labor–management talks, etc.

Governments

• Dialogue through economic organizations and industry associations
• Dialogue and cooperation with local governments
• Social contribution activities, etc.

Groupwide Initiatives

■ Formulation of Group Communication Guidelines
　The AGC Group has established Group Communication Guidelines to accurately disseminate Group information. Adhering to guidelines of the public relations divisions of Group companies in Japan, the rest of Asia, Europe, and the Americas, the Group follows rules regarding the dissemination and receipt of information within and outside the Group.
　Concerning the timely disclosure of Company information, supervisors nominated from each department and major Group companies obtain and release information through the Corporate Communications and IR offices. In addition, negative information is also appropriately disclosed on the AGC website and via the media.
■ Communication Tools for Each Type of Stakeholder
　The AGC Group employs a variety of communication tools to satisfy stakeholders' requests, such as pamphlets that introduce the Group management and initiatives (AGC Integrated Report, Financial Review) and the AGC website. Since 2013, the Group has been sharing information through social media including Facebook and Instagram.
■ Feedback from Stakeholders via the AGC Website
　The AGC Group regularly asks for opinions and comments regarding the AGC Integrated Report and the homepage via its website.
　We take these responses into account to further improve our CSR activities and use them in the creation of various reports and our website.