Ensuring Quality

Fundamental Approach

The AGC Group pursue “Innovation & Operational Excellence,” one of our shared values in Group Vision, “Look Beyond,” and declare in the “AGC Group Quality Policy” to continuously create the value that meet customer expectations. The AGC Group develop and provide products and services giving due consideration to safety and the environment, and work to improve the quality of our products and services in order to gain the satisfaction and trust of our customers.

Management Structure

Under the “AGC Group Quality Policy,” each division establish quality management system based on ISO 9001 and similar standards. Divisions conduct internal audits and reviews in a manner best suited to its business, and continuously improve the effectiveness and efficiency of its quality management system.
　In addition, since 2013, based on the EHSQ Management System concept, the EHSQ General Division comprehensively covers the EHSQ initiatives of the entire Group, 　establishing a structure that contribute to the entire group management activities relevant to EHSQ. In 2021, 　the AGC Group established the “AGC Group Quality Management Working Rules” to further improve our quality.
　The AGC Group holds annual “Quality Conference” gathering divisions' quality management representatives to share issues and relevant knowledge. In 2023, 　the conference featured a review of the previous fiscal year, confirming the issues that the AGC Group should cope with, sharing initiatives to improve quality of each division.

Quality Management Structure

Product Safety Initiatives

Fundamental Approach

Under the AGC Group's management policy of “providing safety security, and comfort to society,” the Group conducts reviews, from the perspective of product safety, when moving from product development stage to prototyping and manufacturing. We ensure that our products do not cause any harm or danger to the customers. In addition, AGC Group ensure that appropriate information is disclosed so that our products are used safely.
　For some of our products, we acquired local certification base on the country standard where the product is sold, to ensure product safety from the perspective of a third-party.

Management Structure

Within the AGC Group, each division establish quality management system based on ISO 9001 and similar standards. Divisions conduct internal audits and reviews in a manner best suited to its business, and continuously improve the effectiveness and efficiency of its quality management system.

Pursuit of Customer Satisfaction (CS)

Fundamental Approach

The AGC Group continuously strives to achieve customer satisfaction (CS). The Group defines customers as “people and organizations who receive the result (value) of one's work, such as the products (including services) and information.” As such, the Group works to achieve CS of not only business customers but also between the employees within the Group.

Management Structure

Under the quality management system of the AGC Group, in-house companies take various initiatives to enhance CS. CS trainings are implemented in stratified training, and the Group actively works to root the spirit of CS in the AGC Group's corporate culture.